Terms of Service

NICE Mindset Terms and Conditions

1. Introduction

Welcome to Neurodiverse, Insightful, Coaching, & Empowerment (NICE) Mindset. These Terms and Conditions ("Terms") govern your use of our counseling, coaching, and assessment services, whether delivered in-person or online. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Scope of Services

NICE Mindset provides wellness and coaching services, personal growth coaching, and comprehensive assessments for neurodiverse conditions including Autism Spectrum Disorder (ASD), Dyslexia, and ADHD. Our services include:

  • One-on-one coaching sessions

  • Psychological assessments

  • Personal development support

  • Mental health support

  • Neurodiversity empowerment

Our services are not a substitute for emergency medical or psychiatric care. If you are experiencing a medical emergency, please call emergency services or visit your nearest emergency room.

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information about your health history, current conditions, and concerns

  • Actively participate in the counseling or assessment process

  • Attend scheduled appointments or provide notice of cancellation as outlined in our cancellation policy

  • Pay for services as agreed

  • Follow safety recommendations and emergency protocols as advised

  • Inform us of any changes in your condition that might affect the counseling relationship

4. Consent to Counseling

Before beginning services with NICE Mindset, we require your informed consent. This means you understand:

  • The nature and purpose of the services being provided

  • The potential benefits and risks of counseling or assessment

  • Your rights and responsibilities as a client

  • The limits of confidentiality

  • The expected duration and frequency of sessions

For minors, consent must be provided by a parent or legal guardian. In certain circumstances, additional consent forms may be required for specific services or assessments.

5. Confidentiality and Its Limits

We maintain strict confidentiality in accordance with professional ethical standards and applicable laws. However, there are legal and ethical limits to confidentiality, including:

  • Risk of harm to self or others

  • Suspicion of abuse or neglect of children, elderly persons, or vulnerable adults

  • Court orders requiring disclosure

  • When necessary for professional consultation or supervision

  • For billing purposes with insurance companies (if applicable)

In these situations, we may be required to break confidentiality to ensure safety or comply with legal obligations.

6. Appointment Booking and Cancellation

Appointments can be scheduled by contacting us at (972) 503-6639 or through our website at https://www.nice-mindset.com/contact.

Our cancellation policy is as follows:

  • Cancellations made with at least 24 hours' notice will not incur a fee

  • Late cancellations (less than 24 hours' notice) may be charged 50% of the session fee

  • No-shows without notice may be charged the full session fee

  • Exceptions may be made for emergencies at our discretion

7. Payment and Fees

Payment is expected at the time of service unless other arrangements have been made. We accept various payment methods, which will be communicated to you prior to your appointment.

Fee schedules for specific services will be provided before the commencement of services. Any changes to our fee structure will be communicated with reasonable notice.

If you are using insurance, you are responsible for verifying coverage and understanding your benefits. You remain responsible for any portion of fees not covered by insurance.

8. Record Keeping

We maintain appropriate clinical records in accordance with professional standards and legal requirements. These records include:

  • Basic identifying information

  • Session dates and notes

  • Assessment results (if applicable)

  • Treatment plans and progress notes

  • Billing information

You have the right to access your records in accordance with applicable laws, though we may recommend reviewing them together to provide context and support.

9. Privacy and Data Protection

For online services, we use secure, HIPAA-compliant platforms whenever possible. However, no electronic communication can be guaranteed 100% secure. By using our online services, you acknowledge and accept these inherent risks.

We implement reasonable security measures to protect your personal information and will only use it for the purposes outlined in our separate Privacy Policy.

10. Online Counseling Specific Terms

For telehealth services:

  • You must be physically located in a jurisdiction where we are licensed to provide services

  • You are responsible for ensuring you have adequate technology (device, internet connection) for sessions

  • You should ensure you are in a private, secure location during sessions

  • You agree to provide your current location at the beginning of each session for emergency purposes

  • Technical difficulties that prevent completion of a session may require rescheduling

11. Crisis and Emergency Procedures

NICE Mindset is not an emergency service. In case of a mental health emergency:

  • Call 911 or go to your nearest emergency room

  • Contact the National Suicide Prevention Lifeline at 988 or 1-800-273-8255

  • Text HOME to the Crisis Text Line at 741741

We will provide you with a crisis plan if appropriate for your situation.

12. Termination of Services

Either party may terminate services at any time. We encourage a final session to properly close the therapeutic relationship when possible. We may terminate services if:

  • We determine our services are not appropriate for your needs

  • You are not benefiting from our services

  • You have not complied with payment terms

  • You have repeatedly violated appointment policies

  • Your behavior has been inappropriate, threatening, or violates our policies

If services are terminated, we will provide referrals to alternative providers when appropriate.

13. Disclaimers

While we strive to provide high-quality services, we cannot guarantee specific outcomes from counseling or assessments. Results vary based on numerous factors, including client participation and individual circumstances.

Our assessments and recommendations are professional opinions based on available information and should not be considered definitive medical diagnoses unless explicitly stated.

14. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website or direct notification to clients. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions about these Terms, please contact us at:

NICE Mindset
Phone: (972) 503-6639
Email: info@nicemindset.com
Website: https://www.nice-mindset.com/contact

16. Acknowledgment

By using NICE Mindset's services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Last Updated: September 11, 2025